Consulting & Support

Spearhead Systems is an experienced IT service provider with broad know-how in architecture, implementation and operation of complex IT infrastructures.

Support Plans

Feature Basic Silver Gold Platinum
Product Support    
Operations Support    
Architecture Design Support    
Security and Software Updates      
Support for Third Party Applications    
Communication Channels Email, Ticketing Email, Ticketing Email, Ticketing Email, Ticketing
Incidents Unlimited Unlimited Unlimited Unlimited
Major Severity Response Time 4 hours 2 hours 15 min
Medium Severity Response Time 8 hours 4 hours 2 hours
Low Severity Response Time Best Efforts Best Efforts Best Efforts 4 hours
Availability Business Hours* Business Hours* 24×7 24×7
Price included Greater of $150/mo or
10% of monthly cost
Greater of $2500/mo or 10% of
monthly cost
for the first $0 – $30K
Greater of $7500/mo or 10% of
monthly cost
for the first $0 – $100K

* business hours are Monday to Friday from 9am to 6pm (9 – 18) GMT+2 (Europe/Bucharest)

Cannot find a support plan for you requirements? Need something custom?

Spearhead provides custom tailored support services to some of the worlds most prestigious companies around the world. Contact us to define a special support service catering to your unique requirements.

Support details

  • Production Support

    Guidance and best practices consulting regarding production systems. We will help you keep systems operations 24×7.

    For implementation services additional service credits are required.

  • Operations Support

    Guidance and best practices consulting regarding migrations, integrations and other operations related tasks.

    For implementation services additional service credits are required.

  • Architecture Design Support

    Architecture guidance, reviews and best practices.

    For implementation services, additional service credits are required.

  • Security and Software Updates

    Security patching for the spearhead.cloud underlying platform.

    This service can be extended via additional service credits to include your own instances running in the spearhead.cloud. More specifically, we will help you keep your own systems patched and updated.

  • Support for Third Party Applications

    Guidance and best practices consulting regarding third party applications (databases, application servers, containers, monitoring, storage solutions, operating systems, etc.).

    For implementation services additional service credits are required.

Implementation credits may be purchased on an hourly or project basis. Prices start at $75 per hour during normal business hours. For additional details please talk to your spearhead.cloud sales engineer or contact us at sales@spearhead.systems.

Consulting

Spearhead provides comprehensive technical support services and a unique approach to cloud computing that allows you to harness the full power of cloud on your terms. Whether you are hosted in spearhead.cloud, a service provider or your own data center, we offer the flexibility and control you require to use the cloud on your terms.

We have been building custom solutions for some of the most prestigious companies around and can provide you with architecture design and consulting, implementation and operation services and the necessary methodologies to scale and maximise your investment.

If you would like to learn more about our custom solutions, please fill out this form and we’ll get back to you shortly.






    • “The Spearhead team is well-trained and can support almost any IT need (covering both infrastructure and services).”
      Tiberiu Chirea
      Technology Director, Litera Publishing House
    • “We had a pleasant, prolific experience with the services and products offered by Spearhead Systems considering both collaboration and implementations delivered on time, in accordance with our requirements.”
      Emil Costea
      Head of Technical Services Division, INCAS - National Institute for Aerospace Research "Elie Carafoli"
    • “Since day one we felt like we made the right choice. Spearhead is a warm home, it is not just the brand, it is the people behind. The main advantage of Spearhead services is that the team is always willing to listen to your needs, they professionally analyze the process regardless the size of the project, every single step is documented followed by follow up calls.”
      Tzafrir Ben Anvinoam
      General Manager Btravel Online