Consulting & Support
We're here to help
Spearhead Systems is an experienced IT service provider with broad know-how in architecture, implementation and operation of complex IT infrastructures.
| Feature | Basic | Developer | Standard | Business | Enterprise |
| Product Support | Contextual to use-case | Contextual to use-case | Consultative review and guidance based on your applications | ||
| Operations Support | Contextual to use-case | Contextual to use-case | Consultative review and guidance based on your applications | ||
| Architecture Design Support | General | General | Contextual to use-case | Consultative review and guidance based on your applications | |
| Security and Software Updates | spearhead.cloud | spearhead.cloud | spearhead.cloud | spearhed.cloud and expandable to your own applications | spearhed.cloud and expandable to your own applications |
| Support for Third Party Applications | General | Interoperability and configuration guidance and troubleshooting | Interoperability and configuration guidance and troubleshooting | ||
| Communication Channels | Email, Ticketing | Email, Ticketing | Email, Ticketing | Email, Ticketing | Email, Ticketing |
| Incidents | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Major Severity Response Time | Best Efforts | Best Efforts | 4 hours | 2 hours | 15 min |
| Medium Severity Response Time | Best Efforts | Best Efforts | 8 hours | 4 hours | 2 hours |
| Low Severity Response Time | Best Efforts | Best Efforts | Best Efforts | 6 hours | 2 hours |
| Availability | Business Hours* | Business Hours* | Business Hours* | 24×7 | 24×7 |
| Namd contacts | 0 | 0 | 0 | 1 | 2 |
| Price | included | Greater of $50/mo or 10% of monthly cost |
Greater of $350/mo or 10% of monthly cost for the first $0 – $10K - 7% of monthly cost for $10K–$50K - 5% of monthly cost for $50K–$150K |
Greater of $750/mo or 10% of monthly cost for the first $0 – $10K - 7% of monthly cost for $10K–$50K - 5% of monthly cost for $50K–$150K |
Greater of $2500 or 10% of monthly cost for the first $0 – $30K - 7% of monthly cost for $30K–$80K - 5% of monthly cost for $80K–$200K |
* business hours are Monday to Friday from 9am to 6pm (9 – 18) GMT+2 (Europe/Bucharest)
Cannot find a support plan for you requirements? Need something custom?
Spearhead provides custom tailored support services to some of the worlds most prestigious companies around the world. Contact us to define a special support service catering to your unique requirements.
Guidance and best practices consulting regarding specific application products. We will help you keep systems operations running 24×7.
For implementation services additional service credits are required.
Guidance and best practices consulting regarding migrations, integrations and other operations related tasks.
For implementation services additional service credits are required.
Architecture guidance, reviews and best practices.
For implementation services, additional service credits are required.
Security patching for the spearhead.cloud underlying platform.
This service can be extended via additional service credits to include your own instances running in the spearhead.cloud. More specifically, we will help you keep your own systems patched and updated.
Implementation credits may be purchased on an hourly or project basis. Prices start at $75 per hour during normal business hours. For additional details please talk to your spearhead.cloud sales engineer or contact us.
Consulting services
Spearhead provides comprehensive technical support services and a unique approach to cloud computing that allows you to harness the full power of cloud on your terms. Whether you are hosted in spearhead.cloud, a service provider or your own data center, we offer the flexibility and control you require to use the cloud on your terms.
We have been building custom solutions for some of the most prestigious companies around and can provide you with architecture design and consulting, implementation and operation services and the necessary methodologies to scale and maximise your investment.
If you would like to learn more about our custom solutions, please contact us and we’ll get back to you shortly.