Consulting & Support
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Spearhead Systems is an experienced IT service provider with broad know-how in architecture, implementation and operation of complex IT infrastructures.


Feature Basic Developer Standard Business Enterprise
Production Support     Contextual to use-case Contextual to use-case Consultative review and guidance based on your applications
Operations Support     Contextual to use-case Contextual to use-case Consultative review and guidance based on your applications
Architecture Design Support   General General Contextual to use-case Consultative review and guidance based on your applications
Security and Software Updates spearhead.cloud spearhead.cloud spearhead.cloud spearhed.cloud and expandable to your own applications spearhed.cloud and expandable to your own applications
Support for Third Party Applications     General Interoperability and configuration guidance and troubleshooting Interoperability and configuration guidance and troubleshooting
Communication Channels Email, Ticketing Email, Ticketing Email, Ticketing Email, Ticketing Email, Ticketing
Incidents Unlimited Unlimited Unlimited Unlimited Unlimited
Major Severity Response Time Best Efforts Best Efforts 4 hours 2 hours 15 min
Medium Severity Response Time Best Efforts Best Efforts 8 hours 4 hours 2 hours
Low Severity Response Time Best Efforts Best Efforts Best Efforts 6 hours 2 hours
Availability Business Hours* Business Hours* Business Hours* 24×7 24×7
Namd contacts 0 0 0 1 2
Price included Greater of $50/mo or
10% of monthly cost
Greater of $350/mo or
10% of monthly cost for the first $0 – $10K
- 7% of monthly cost for $10K–$50K
- 5% of monthly cost for $50K–$150K
Greater of $750/mo or 10% of
monthly cost for the first $0 – $10K
- 7% of monthly cost for $10K–$50K
- 5% of monthly cost for $50K–$150K
Greater of $2500 or 10% of
monthly cost for the first $0 – $30K
- 7% of monthly cost for $30K–$80K
- 5% of monthly cost for $80K–$200K



* business hours are Monday to Friday from 9am to 6pm (9 – 18) GMT+2 (Europe/Bucharest)

Cannot find a support plan for you requirements? Need something custom?

Spearhead provides custom tailored support services to some of the worlds most prestigious companies around the world. Contact us to define a special support service catering to your unique requirements.

Product support

Guidance and best practices consulting regarding production systems. We will help you keep systems operations 24×7.

For implementation services additional service credits are required.

Guidance and best practices consulting regarding migrations, integrations and other operations related tasks.

For implementation services additional service credits are required.

Architecture guidance, reviews and best practices.

For implementation services, additional service credits are required.

Security patching for the spearhead.cloud underlying platform.

This service can be extended via additional service credits to include your own instances running in the spearhead.cloud. More specifically, we will help you keep your own systems patched and updated.

Implementation credits may be purchased on an hourly or project basis. Prices start at $75 per hour during normal business hours. For additional details please talk to your spearhead.cloud sales engineer or contact us.

Consulting services

Spearhead provides comprehensive technical support services and a unique approach to cloud computing that allows you to harness the full power of cloud on your terms. Whether you are hosted in spearhead.cloud, a service provider or your own data center, we offer the flexibility and control you require to use the cloud on your terms.

We have been building custom solutions for some of the most prestigious companies around and can provide you with architecture design and consulting, implementation and operation services and the necessary methodologies to scale and maximise your investment.

If you would like to learn more about our custom solutions, please contact us and we’ll get back to you shortly.