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Consulting & Support

Spearhead Systems is an experienced IT service provider with broad know-how in architecture, implementation and operation of complex IT infrastructures. 

Support Plans

Basic
  • Production Support ×
  • Operations Support ×
  • Architecture Design Support ×
  • Security and Software Updates ×
  • Support for Third Party Applications ×
  • Communication Channels Email, Ticketing
  • Incidents Unlimited
  • Major Severity Response Time ×
  • Medium Severity Response Time ×
  • Low Severity  Response Time Best Efforts
  • Availability  Business Hours*
  • Price included
Silver
  • Production Support ×
  • Operations Support ×
  • Architecture Design Support ×
  • Security and Software Updates
  • Support for Third Party Applications ×
  • Communication Channels Email, Ticketing
  • Incidents Unlimited
  • Major Severity Response Time 4 hours
  • Medium Severity Response Time 8 hours
  • Low Severity  Response Time Best Efforts
  • Availability  Business Hours*
  • Price Greater of $150/mo or 10% of monthly cost 
Gold
  • Production Support 
  • Operations Support
  • Architecture Design Support
  • Security and Software Updates
  • Support for Third Party Applications
  • Communication Channels Email, Ticketing
  • Incidents Unlimited
  • Major Severity Response Time 2 hours
  • Medium Severity Response Time 4 hours
  • Low Severity  Response Time Best Efforts
  • Availability  24×7
  • Price Greater of $2500/mo or 10% of monthly cost for the first $0 – $30K
Platinum
  • Production Support 
  • Operations Support
  • Architecture Design Support
  • Security and Software Updates
  • Support for Third Party Applications
  • Communication Channels Email, Ticketing
  • Incidents Unlimited
  • Major Severity Response Time 15 min
  • Medium Severity Response Time 2 hours
  • Low Severity  Response Time 4 hours
  • Availability  24×7
  • Price Greater of $7500/mo or 10% of monthly cost for the first $0 – $100K

* business hours are Monday to Friday from 9am to 6pm (9 – 18) GMT+2 (Europe/Bucharest)

Cannot find a support plan for you requirements? Need something custom?

Spearhead provides custom tailored support services to some of the worlds most prestigious companies around the world. Contact us to define a special support service catering to your unique requirements.

Support details

Guidance and best practices consulting regarding production systems. We will help you keep systems operations 24×7.

For implementation services additional service credits are required.

Guidance and best practices consulting regarding migrations, integrations and other operations related tasks.

For implementation services additional service credits are required.

Architecture guidance, reviews and best practices.

For implementation services additional service credits are required.

Security patching for the spearhead.cloud underlying platform.

This service can be extended via additional service credits to include your own instances running in the spearhead.cloud. More specifically, we will help you keep your own systems patched and updated.

Guidance and best practices consulting regarding third party applications (databases, application servers, containers, monitoring, storage solutions, operating systems, etc.). 

For implementation services additional service credits are required.

Implementation credits may be purchased on an hourly or project basis. Prices start at $55 per hour during normal business hours. For additional details please talk to your spearhead.cloud sales engineer or contact us at sales@spearhead.systems.

Consulting

Spearhead provides comprehensive technical support services and a unique approach to cloud computing that allows you to harness the full power of cloud on your terms. Whether you are hosted in spearhead.cloud, a service provider or your own data center, we offer the flexibility and control you require to use the cloud on your terms.

We have been building custom solutions for some of the most prestigious companies around and can provide you with architecture design and consulting, implementation and operation services and the necessary methodologies to scale and maximise your investment.

If you would like to learn more about our custom solutions, please fill out this form and we’ll get back to you shortly.